Return & Refund Policy

Order cancellation

All orders can be cancelled until they are shipped.

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

A 12.5% service and processing fee applies on all cancellations.

Once the packaging and shipping process has started, it can no longer be cancelled.


All within 30 days of receiving the product,

If the product is faulty or not in accordance with your order you should notify The Bird Spikes Team of your intent to return the product.

Otherwise you will waive any right to reject them.

Refund Policy

Should you request a refund, the amount refunded will exclude the original cost of shipping incurred by The Bird Spikes Store.

A non-refundable dollar amount is Bird Spikes – $2 per metre + 12.5% cancellation fee (per above)

Refunds may be held in credit against your account for future purchases if requested.

Or you may request a refund for the amount owing at any time by contacting The Bird Spikes Team.

You can return your product anytime within 15 days for an exchange or full refund (not including the product packing and handling fee) subject to the following conditions.

Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)

  • Must be the original packaging & original condition as the item was delivered – uncut and unused.
  • All package inclusions must be returned.
  • Must not be used, marked, scratched, cut or damaged.
  • All returned items will be thoroughly inspected.